Insomnia Coffee Company are delighted to announce that 5 of our stores have been selected as a Retail Excellence Top 125 store.
Insomnia Navan Town
Retail Excellence is the largest retail industry representative organization in Ireland. The Top 125 stores comprise of retailers from around the country in every sector within the Irish Retail Industry. The awards were established in 1997 to promote best practice and encourage high standards in the Irish retail industry and are now the largest and most prestigious of its kind in Ireland.
As part of the Top 125 selection process, all store entrants were visited by a mystery shopper, with those exceeding service and standards criteria making it to the Top 125 stores.
Harry O Kelly CEO of Insomnia said: “We are delighted 5 of our stores have been recognised as a Retail Excellence Top 125 store. I am extremely proud of the teams in Ballsbridge, Naas, Navan Town, Mallow and Shackleton. The past 18 months has been challenging for every business but through it all our teams have kept smiling, providing the highest level of customer safety in store, all the while delivering exceptional customer service”.
Duncan Graham, Managing Director of Retail Excellence, said: “The entire Irish retail industry has suffered an unprecedented blow over the past 18 months due to Covid-19, which makes these awards all the more important for businesses throughout the country who have put an emphasis on customer service and safety in the most trying of circumstances. These Top 125 stores are flying the flag for the retail industry but in truth countless other retailers deserve credit for the way in which they met the challenge of the pandemic head-on and came out strongly on the other side.”